Terms Of Service
Live Customer Support
Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Time. Whether it’s placing an order or answering questions that may help in your purchasing decisions, our specialists are ready to assist you. You can also contact us via email.
- Billing Address (Name, Address, Phone Number, and E-mail)
- Shipping Address (Name, Address, Phone Number, and E-mail)
- Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)
This information is used ONLY for the purpose of processing your order. The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you if there's a problem with your order.
Forms of Payment
For online orders via our shopping cart we accept Visa, MasterCard, American Express, Discover and Pay Pal.
Shipping and Handling
We offer free ground shipping on all orders within the continental United States that are over $99. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers. For expedited shipping rates please proceed to our shopping cart where you can submit your Name and Address for an instant shipping quote on 3-Day, 2nd Day Air, and Next Day Air.
Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. Telecom Source Direct is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.
Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.
Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different State customer will be responsible for the Correction Fee plus the cost of Shipping.
Processing Your Order
All orders are processed and shipped within 1-3 business days. In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.
30-Day Money Back Guarantee.
We want you to be happy with your purchase from TelecomSourceDirect.Com. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.
You may return or exchange most merchandise for a refund within 30-Days from date of purchase.
Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.
At TelecomSourceDirect.Com returns are easy. Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15 percent restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.
Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 Days from date of purchase.
Bulk Packaged items have a 90 Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.
All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires Telecom Source Direct to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.
We will not accept items back unless they are returned with the manufacturer's original packaging.
Telecom Source Direct is not liable in any way for returned packages that were lost or damaged during shipment.
NOTE: Due to the fact that Telecom Source Direct ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. Telecom Source Direct is not liable for packages sent to any address other than our Floral Park, NY address listed above and below.
Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by Telecom Source Direct while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase.
Brand New, Factory Serviced or Bulk Packaged
Brand New: All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.
Factory Serviced: A product can be designated as factory serviced for several reasons, including:
It was returned: People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as factory serviced.
It required repair: Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.
When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.
Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.
The warranty period of all the products we sell is stated in the product description.
Brand New Items: All brand new items come with at least a 1 year manufacturer's warranty.
Factory Serviced Items: All factory serviced items come with at least a 30 Day warranty depending on the model.
Except where noted otherwise, the list price or regular price displayed for products on our site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or regular price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a bundle, the list price or regular price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. If an item you ordered is not available in a time frame that you require, we may recommend a substitution and will provide you the ability to approve the substitution prior to shipping.
All information submitted to Telecom Source Direct is held private. We DO NOT sell customer data. Some data may be shared with third parties only if you, the customer agrees to participate in offers available through our site. If you accept such an offer, we will disclose your contact and billing information to that third party. All data collected is secured under 128bit Verisign protection.
Email Offer Subscriptions: Upon placing an order through this Site, you will automatically be enrolled in the TelecomSourceDirect.Com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You can withdraw your consent at any time through an email unsubscribe link or by opting-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. Furthermore, we will never share any personally identifiable information which you have given to us with any third party marketers. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from TelecomSourceDirect.Com. In addition, if you have any questions about receiving communications from us you may email us at firstname.lastname@example.org at any time.
Third-party cookies: we work with third party companies who may place cookies on our website visitors’ browsers or use similar tracking technologies (such as advertising IDs in environment that does not support cookies) and may send their own cookies to the visitors’ cookie file.
Third-Party Web Beacons: We use third-party web beacons from Google to help analyze where visitors go and what they do while visiting our website. Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.
Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by VeriSign's 128-bit secure server certificate, none of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.
Telecom Source Direct offers a full range of products produced by a variety of manufacturers. Please note that FactoryOutletStore.com does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on TelecomSourceDirect.Com are the sole property of Telecom Source Direct, unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. Telecom Source Direct’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with TelecomSourceDirect.Com you acknowledge and agree that at no time is Telecom Source Direct making any representation or warranty regarding the products purchased by you the consumer.
Toll free: (800) 699-6825
Telecom Source Direct
532B Cherry Lane
Floral Park, NY 11001
*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at:email@example.com. We would greatly appreciate it.