Solutions
Empower Your Work with AI Transformation
Allow AI to handle the workload for you.
Where Expertise Meets Efficiency. We Simplify Telecom Sourcing.
Our AI-POWERED Solutions
Elevate performance through AI-driven insights, coaching, and automated workflows.
The power of AI in the workplace can no longer be ignored. What was once a bug frenzied gimmick is now a truly powerful addition to the workplace. With our AI solutions you will enjoy systems that can provide transformational insight and immediate solutions to your teams effeciency. Free up your time from mundane tasks as AI automates them with precision. All of this and more, available in one place that integrates with all your current CRM solutions.
Enhance Coaching with Deeper Insights. Acquire valuable understanding of your customer interactions and identify opportunities to guide your team towards success.
Sentiment Analysis
Unlock insights into your callers’ emotions using AI, analyzing voice, tone, and context. Gain knowledge and adapt for future enhancements to elevate the quality of your service.
Call Transcription
Transform spoken words into text seamlessly with AI. With accurate and comprehensive text records, review your calls thoroughly without the need to listen to each one individually.
Recorded Call Review
Evaluate call recordings for tone and effectiveness. Download the entire recording, listen to the complete conversation, navigate to specific areas of concern, or utilize time-stamps to incorporate coaching notes.
Turbo charge your team by letting AI take care of routine and repetitive work. Create powerful systems to empower your sales team.
Call Recap and next steps
AI autonomously condenses the essential insights from your calls. It also documents the upcoming steps and action items, ensuring you never forget to follow up.
Follow-up mails
Save agents time and guarantee prompt follow-up with automatically generated emails. These emails incorporate key takeaways from the call and outline the next steps.
Sync with your CRM
Effortlessly integrate all your call data into your CRM. With seamless connections, manual data entry becomes unnecessary, placing everything you need, right where you need it.
Assess your agents’ interactions for a deeper understanding of your customers’ experiences.
WPM
Optimal communication occurs when it aligns with the right pace. Evaluate the effectiveness of your team’s interactions.
Speech ratio
Evaluate the equilibrium between speaking and listening in interactions and gauge customer satisfaction.
Overtalk incidents
Statistics on when agents and customers are talking simultaneously to avoid communication issues.
Solutions you can trust
We leverage our relationships with our partners to get you the best prices on the solution that’s right for you. This saves you time and money.
Internet
Get connected for mission critical business applications or simple web browsing and email.
Voice & UC
Maximize team productivity and streamline communication with Unified Communication. Access your voice, messaging and video conferencing tools from one easy-to-use and centralized platform.
Cloud
Eliminate the endless cycle of procuring, provisioning, maintaining, securing, and managing multiple devices.
Wireless
Browse, text, conference, and collaborate when you get By the Gig or an Unlimited data option. See if you could save up to 75% a year on your wireless bill.
Security
One breach has the potential to dramatically impact your business — and customers. Protect all connected devices on your network from malware, phishing scams, ransomware, and botnet attacks.
AI
Gain valuable insights into your customer interactions and uncover opportunities to coach your team to success.
FAQ
No such thing as a stupid question, only stupid answers!
Conversation intelligence is a tool used to analyse business conversations (such as sales calls and customer calls) and supports the next best actions for improved operations and results.
It differs from your typical call recording or online collaboration solution because it has outstanding documentation, note-taking, and conversational analytics capabilities. It works by inserting artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) technologies into cloud tools. This allows organizations to actively record phone calls, generate accurate transcriptions, analyse communications, glean data-driven information, and surface actionable insights.
By making it possible to record, transcribe, and analyse customer interactions, agents can easily access relevant information, input call data into CRM platforms, and share information with key team members and departments. This streamlines workflows and enables your workforce to focus on tasks that matter the most—boosting agent performance and efficiency rates in the process.
Conversation intelligence solutions can also serve as the foundation for effective customer support and sales coaching. Sales managers and supervisors can leverage conversation intelligence to provide instructions on how to improve customer satisfaction rates, explain and supply information about new products and services, or align marketing and sales efforts to achieve a consistent tone across all channels.
Overall, conversation intelligence tools can be applied to many areas of business: sales forecasting, pipeline management, contact centre legal compliance, and more.
Revenue intelligence refers to the process of collecting and analysing sales data to gain critical business information. The data-gathering process covers all areas of sales engagement and buyer experience, including:
- Competitor mentions.
- Objection handling
- Budget discussions
- Decision-making authority
- Deal progression and selling methodologies.
Similar to conversation intelligence, revenue intelligence platforms also use AI and ML to identify trends, metrics, and KPIs to gain a comprehensive view of buyer reality, accelerate sales cycles, and support accurate forecasts for revenue growth.
Revenue operations (RevOps) is the end-to-end business process of integrating sales, marketing, and customer service into a unified system. It is heavily focused on aligning the entire funnel, connecting business and activity data, streamlining operations, and creating a clear and transparent business framework.
This holistic approach ensures that all teams are working towards the same goals—improve revenue process efficiency, drive predictable revenue, and achieve revenue growth.
Beyond better revenue growth, however, successful revenue operations also give businesses the advantage of removing roadblocks and conflicts within departments, maximizing functionalities of technologies and tools, establishing long-term strategic planning techniques, achieving better customer retention rates, and more.
client testimonials
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Mark Ronson 3
IT Department, Dribbble
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec ante elit, hendrerit at erat quis, ultrices dapibus tellus. Proin at pellentesque nibh. In quis sapien vel justo congue ultricies. Nulla ac condimentum orci. Vestibulum placerat ut urna quis consectetur.
Mark Ronson 2
IT Department, Dribbble
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec ante elit, hendrerit at erat quis, ultrices dapibus tellus. Proin at pellentesque nibh. In quis sapien vel justo congue ultricies. Nulla ac condimentum orci. Vestibulum placerat ut urna quis consectetur.
Mark Ronson
IT Department, Dribbble
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec ante elit, hendrerit at erat quis, ultrices dapibus tellus. Proin at pellentesque nibh. In quis sapien vel justo congue ultricies. Nulla ac condimentum orci. Vestibulum placerat ut urna quis consectetur.
